What happens if my pet has been referred?
Your vet will contact us with details of your pet’s medical history and if you have given permission, copies of the clinical history will usually be forwarded to us before your appointment time.
If it is an emergency appointment your vet may give you copies of the history and any X-rays to bring with you to your appointment.
Our staff will usually contact you to arrange the referral appointment time, but if there are any queries you can always contact us on 01604 628685 / 01604 644171.
What do I need to bring with me?
Any medications your pet is taking.
Any letters, clinical history, test results or x-rays that your vet may have given you.
If your pet is insured please bring a copy of the insurance claim form, signed and completed by the holder of the insurance and a copy of the insurance policy.
A means of payment -as this is required at the time of consultation.
For further information about insurance claims please see our Terms of Business.
What happens when I arrive?
The referral clinician will examine your pet, review any previous treatments given by your own veterinary surgeon, explain what tests are recommended and give you an estimate of the likely costs involved before any treatment is given.
To get an idea of possible costs involved please see our Pricelists.
The referral clinician may advise that your pet needs to be admitted as an inpatient for diagnostic tests, treatments or surgery .